Lifecraft uses a fully encrypted database. The first time you run Lifecraft, it will ask you to enter a password (and not forget it). This password is used to encrypt the database. It's also used to Lock Lifecraft.

There's no way for us, or anyone else, to access your database without your encryption password. However, if you forget your password, you may be able to recover it from your system keychain.

On your iPhone, iPad

1. Open the App Settings.
2. Tap Privacy.
3. Tap I forgot my password.

On your Mac

1. Open Keychain Access. You can find it in Applications > Utilities.
2. Select the "login" keychain.
3. Click in the Search field and type "Lifecraft Service".
4. You should see a "Lifecraft Service" item in the list. Double-click it to open the Lifecraft Service window.
5. Click the "Show password" checkbox. Enter your Mac password (the one you use to unlock your Mac) when prompted. If you enter the wrong Mac password, the "Show password" field will remain blank.
6. As soon as you enter the correct Mac password, the Lifecraft password should appear in the "Show password" field.

The encryption password is not correct

If you launch the Mac version of Lifecraft and you see a window that says "The encryption password is not correct", follow the above steps to check your password. Then do this:

1. Restart your Mac.
2. Enter the password again.

Still have problems?

If you've tried everything above and you still can't get into Lifecraft, you can try rebuilding your database. Note: this requires Lifecraft Premium.